A brief summary of the provided position as below ：
The Technical Support Manager shall implement the overall HERO Service
strategy to ensure HERO short term and long term success. The Technical Support
Manager shall lead to design and implement the BU process and standard for
vehicle defects solving and technical support etc. The Technical Support
Manager shall build an efficient and professional technical team. The Technical
Support Manager shall lead the team to provide fast and correct technical
solutions. The Technical Support Manager shall understand and control the
technical situation and report KPI’s to Management.
Duties and Tasks
* Ensure appropriate structure and resources are in place to provide
technical support to the network and customers
* Define, develop and support the implementation of standards, procedures and
routines for the responsible area
* Initiate and develop cross functional communication and cooperation within
the Business Unit
* Identify required competencies based on current and future business strategy
* Lead flying doctor team to assist the dealers in giving required technical
assistance to customers
* Coordinate with R